Role: Cisco ACI Engineer

Location: Chennai

Experience: 2 to 5 years

Roles and Responsibilities:

  • Provide enterprise-level operational support to Managed Services customers for incident and problem management activities, including: Fault isolation, troubleshooting, and resolution support for critical customer network issues; Work with the systems team to troubleshoot, diagnose, and remediate customer application issues; Network performance monitoring to ensure system availability and reliability; Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations; Monitoring of system resource utilization, trends, and capacity planning; Working within established configuration and change management policies to ensure awareness, approval and success of changes made to network infrastructure
  • Serve as a technical subject matter expert and as an escalation point on complex network issues for the Managed Services team
  • Create and maintain networking standards for existing and future clients
  • Assess new or existing customer environments for suitability for support requirements, including identification of design issues or operational issues that require resolutions.
  • Work cross-functionally to foster knowledge sharing for NTPL’s technical teams.
  • Formulate technical action plans for analyzing and resolving problems related to infrastructure incidents and problems.
  • Collaborate with client, vendor, and Implementation Engineers/Architects on assigned projects.

Ideal Candidate:

  • Minimum of 2 to 5 years of related experience
  • Strong understanding of virtualization, network, security, and storage technologies.
  • Expert knowledge of enterprise networking technologies
  • Managed Services or consulting experience is a plus
  • Proven experience with systems planning, security principles, and general technical best practices.
  • Engineer will be expected to travel across India, for implementation, if required.